Refund Policy

Mooigoed Design — Refund Policy

Last updated: 2026-07-13

1. OVERVIEW

1.1 Each Mooigoed Box is thoughtfully curated based on the customer's style profile and the surprise element is an intentional part of the product experience.

1.2 As each Box is custom-curated, we do not offer refunds for change-of-mind once a Box has been curated, packed, or dispatched.

2. DAMAGED OR DEFECTIVE ITEMS

2.1 If you receive a damaged or defective item, please contact us within 7 days of delivery.

2.2 We will arrange a replacement or repair at no cost to you.

2.3 Please include a photo of the damaged item and your order number.

3. LOST OR NON-DELIVERY

3.1 If your Box does not arrive, please contact us within 14 days of the expected delivery date.

3.2 We will investigate with the courier and arrange a replacement or resolution.

4. CANCELLATION BEFORE DISPATCH

4.1 If you wish to cancel your order before the Box has been curated or dispatched, please contact us immediately.

4.2 If the Box has not yet been curated, a full refund will be issued.

4.3 If the Box has already been curated or dispatched, the order cannot be cancelled.

5. NO RECURRING CHARGES

5.1 As there is no subscription or recurring billing, there are no recurring charges to refund.

5.2 Each Box order is a separate, once-off transaction.

6. CONSUMER PROTECTION

6.1 This policy does not affect your statutory rights under the South African Consumer Protection Act.

6.2 If you believe your statutory rights have been violated, please contact us and we will work to resolve the matter.

7. CONTACT

For refund enquiries, please contact us at info@mooigoeddesign.com or 064 972 8022.